Complete and simple guide
Getting the most from Trévor and the dashboard, role by role
This guide shows, step by step and with example screens, what each person can do. Every action states its full path inside the bot or the dashboard. Nothing happens without the patient's consent.
Two tools, one ecosystem
Trévor is the health assistant, inside the Telegram messenger: the patient tracks their health, learns, and exchanges with their care team there. The dashboard (on the web) is reserved for health professionals and coaches, to link consenting patients, send them questionnaires and follow the study.
Four roles
- Patient: tracks their health in the bot, keeps control of their links.
- Health professional: links patients, sends messages and questionnaires, sees the answers.
- Coach: supports patients, offers programmes and events.
- Administrator: invites accounts and approves requests.
Role🙂 Patient
Inside Telegram. Free, in 14 languages (French, English, German, Italian, Spanish, Portuguese, Arabic, Lingala, Kiswahili, Hindi, Wolof, Bambara, Yoruba, Hausa). The patient keeps control of their data and their links at all times.
- Everything runs on buttons, no command to remember.
- Every link with a health professional is authorised by the patient and revocable whenever they want.
Start Trévor
Open the bot in Telegram and tap "Start". Trévor greets you, offers the language, then a few questions to personalise the follow-up.
The main menu
After the welcome, the menu gathers the main features. One tap opens each space.
Do your daily check-in
The quick check-in notes pain, hydration, sleep and mood in a few seconds. A streak encourages coming back.
Link your health professional or coach
The patient gathers all their links in one place: pending requests to authorise, active links to revoke, and inviting a new health professional.
• Dr House (health professional), awaiting your consent
The patient can propose a health professional not yet on Trévor (name and address): an administrator approves, then the link is created.
Authorise a link, or revoke it
When a health professional requests a link, Trévor pushes the request with two buttons. The patient authorises, or declines. They can revoke an active link at any time.
Read messages and files securely
Free-text messages and files from the team never pass through the messenger. Trévor sends a notification and a link to the secure space, on a protected server, where the patient reads, downloads and replies.
Dr House (health professional)
Learn and find answers
"The essentials in questions" answers frequent questions simply, by theme. You can also ask Trévor a free question.
Every feature in the bot, screen by screen
Trévor gathers all its features in four spaces, plus two quick actions. Each feature states its full path from the menu. Everything opens with one tap, no command to remember.
⚡ Quick actions
Reachable straight from the menu, to act in seconds.
- Daily check-in: note pain, hydration, sleep and mood, with a streak that encourages coming back.Menu › Daily check-in
- Stress check: a moment to name the stress of the moment and get a fitting calming step.Menu › Stress check
📚 Learn
Understand the disease and grow in autonomy, at your own pace.
- Training: short lessons with quizzes and a tutor that answers questions.Menu › 📚 Learn › Training
- The essentials in questions: frequent questions sorted by theme, with simple answers. You can also ask Trévor a free question.Menu › 📚 Learn › The essentials in questions
- News: verified news on sickle cell disease and the other conditions followed.Menu › 📚 Learn › News
- Malaria prevention: the protection protocol, useful when travelling or in a risk area.Menu › 📚 Learn › Malaria prevention
- Therapeutic patient education (TPE) journey: a guided path to living better with the disease.Menu › 📚 Learn › TPE journey
- Recommendations: personalised advice based on the profile and the follow-up.Menu › 📚 Learn › Recommendations
- Useful contacts: associations, care centres and resources to turn to.Menu › 📚 Learn › Useful contacts
🤝 Support
Not being alone, leaning on people and a community.
- Coaching: human support towards more autonomy, with a coach.Menu › 🤝 Support › Coaching
- Prepare a call to my team: tell a life-threatening emergency from a non-urgent request and prepare the text of the call to the haematology secretariat; nothing is passed on to the hospital.Menu › 🆘 Crisis and emergency › 📞 Prepare a call
- Life story: record your story and re-read it, a support for morale and meaning.Menu › 🤝 Support › Life story
- Community: join the Coach Drépano Telegram channels to exchange and stay informed.Menu › 🤝 Support › Community
🩺 My health
The heart of the follow-up: information, progress and clinical tools.
- Care and emergency card: the vital information to show first responders, ready in one tap.Menu › 🩺 My health › Care and emergency card
- Alert my relatives: a message ready, opened in one tap in WhatsApp, to the support circle members in charge of alerting others or stepping in, with your position as an option (Google Maps link).Menu › 🚨 Emergency and care card › Alert my relatives
- My information: profile, shared record (CARA) and above all My care team and coaches to manage links.Menu › 🩺 My health › 📋 My information
- My progress: how the follow-up evolves over time, with a detailed dashboard on the web.Menu › 🩺 My health › My progress
- My mental health: validated questionnaires (PHQ-9, GAD-7, PC-PTSD-5, ASRS, AQ-10), mood tracking and help resources.Menu › 🩺 My health › My mental health
- Crisis risk: an estimate of the crisis risk over 48 h from the recent follow-up.Menu › 🩺 My health › Crisis risk
- HemoSnap: an analysis aid from a photo, to help spot certain signs.Menu › 🩺 My health › HemoSnap
- Useful places: a map of care and support places nearby.Menu › 🩺 My health › Useful places
⚙️ Settings & help
Personalise Trévor and keep control of your data.
- Reminders: choose when and about what Trévor reminds you (check-in, treatment, hydration).Menu › ⚙️ Settings & help › Reminders
- Language: switch between the 14 languages at any time.Menu › ⚙️ Settings & help › Language
- My profile: update your personal information.Menu › ⚙️ Settings & help › My profile
- My watch, my ring: link a connected device to enrich the follow-up automatically.Menu › ⚙️ Settings & help › My watch, my ring
- My data: view, export or delete all your data, at any time.Menu › ⚙️ Settings & help › My data
- Help: find the essentials, the link to this guide and the contact.Menu › ⚙️ Settings & help › Help
Role🩺 Health professional
On the dashboard, with a named account (name and professional address) for traceability. The health professional links consenting patients, exchanges with them and follows the study.
Sign in
The account is created by an administrator. The health professional receives an email, then signs in by entering their address and clicking the link received (without a password), or with a password and code depending on the setting.
Link a patient
On the "Contact a patient" page, choose the patient from a searchable list (by name or identifier), or "Prescribe Trévor" to invite a patient not yet registered. The patient receives the request in the bot and authorises it.
Link a patient
or "Prescribe Trévor": an invitation code to give to a new patient.
Send a message, a reminder, a questionnaire or a file
Once the link is active, each patient has their card. Questionnaires cover the "check-in" (mood, stress, quality of life) and experience surveys (PREM). Files and messages are delivered to the patient's secure space.
Ophélie (sickle cell disease) active link
Safety: a screening questionnaire always keeps its safeguards (for example the support message for item 9 of the PHQ-9).
On the patient side: Trévor offers to answer now or later. If they postpone, it shows the questionnaire again at their next menu opening, losing nothing.
Read the answers and the conversation
The patient card shows "Answers received" (individual answers item by item) and the conversation thread in both directions. The patient's messages turn to "read" on opening.
Answers received
Experience of the last consultation (PREM) · 20/09
Felt listened to → Completely · Time given → Rather yes
Conversation
See the study results, aggregated and stratified
For a given questionnaire, the answer distribution of the consenting cohort, stratified by disease, country, sex or role, with the score statistics and CSV export.
PHQ-9 · stratified by disease
| Mean score | Overall 7.0 | Sickle cell 6.4 |
Role🧭 Coach
The coach supports people towards more autonomy. They share the contact and agenda features with the health professional, and manage programmes and registrations.
Contact a linked patient
Like the health professional, the coach links a patient (searchable list or prescription) and sends them messages, reminders, review questionnaires and files, in the secure space.
Run the agenda and follow registrations
Create workshops, sessions and meetings, publish the agenda on the site and in the bot, and follow the registrants.
Workshop "Managing pain" upcoming
Thursday 6 pm · online · 12 places · 3 registered
Role🛠️ Administrator
The administrator opens the accounts of health professionals and coaches, and approves requests coming from patients. Accounts are named, never a shared key.
Invite a health professional or a coach
Enter the name, the professional address and the role. The person receives their access and activates it themselves.
Approve a request coming from a patient
When a patient proposes to add their health professional, the administrator is notified by email and by Telegram. They approve on the Accounts page: the account is created and the patient linked automatically.
Patient requests
Dr Aline Favre · aline.favre@hopital.ch · health professional · requested by Ophélie
Partners
Coach Drépano brings together expert patients, haematologists and researchers.
